Broadband Issues

Hi

elginflyer, I would just let O2 to try and get you a broadband connection. Lately my broadband has been up and down sometimes as much as 1.4mb to a lowly 470kbps. I have been told O2 customer service is quite good. If you do get connection problems don't get fobbed off until at least a BT engineer has visited your house and been to the green box next to the post office at RAF Wyton. I originally was told by BT that I couldn't get broadband because I was too far from the exchange but after taking it up with BT head office a engineer arrived connected me to the right connection within that green box and I was connected. It just means BT need to be a bit pro-active and investigate properly.

Ref' Broadband.  I understand that most of the phone lines on the estate go onto the camp before going to the exchange.  This means that the length of the phones lines is on the limit of the distance from the exchange that is acceptable to receive a good Broadband signal.  All I can suggest is that users continue to complain to BT.  It's not the ISP's fault, unless the ISP is BT.  If enough people complain BT may act.  A letter to your MP may help, given the government's promise that we will all have very fast Broadband in the near future.